Returns & Refunds

You may return most items within 14 days of receiving your order for a full refund or exchange. Items must be unworn, unwashed, and in their original packaging with all tags attached.

The following items cannot be returned:

• Worn or used footwear
• Items marked as final sale
• Custom or personalized products
• Gift cards

To initiate a return:

1. Contact us at support@newdealzone.com with your order number and reason for return.
2. We'll send you a return shipping label and instructions.
3. Pack the item securely in its original packaging.
4. Drop off the package at the designated carrier location.
5. Once we receive and inspect the return, we'll process your refund within 3-5 business days.

Refunds will be issued to the original payment method. Please note:

• Original shipping fees are non-refundable (unless the return is due to our error).
• Refunds typically appear in your account within 5-10 business days after processing.
• You will receive an email confirmation once your refund is issued.

Need a different size or color? We're happy to exchange your item within the return window. Contact us at support@newdealzone.com and we'll guide you through the process. Exchanges are subject to product availability.

If your item arrives damaged or defective, contact us within 14 days of receipt with photos of the damage. We'll offer a full refund, replacement, or store credit at no cost to you.

Return shipping costs are:

• Free: if the return is due to our error (wrong item, damaged, defective).
• Customer's responsibility: for change-of-mind returns.

Questions about a return? Reach out to support@newdealzone.com and we'll be happy to help.